TransformProcessVariables error message

Hello All
Sometimes process variables fail to update with the error message below, what does it mean? the server is up to date with all the patches.

<log xmlns="http://www.hyfinity.com/xplatform"><when_created>26-04-2012 at 15:37:58.058</when_created><level>Error</level><source>mvc-BUC_InstalacionEnlaces-SaveWICDetails-Controller</source><message>Unable to update factbase. Rule ID: cleanup_for_controller Result ID: TransformProcessVariables</message><request_identification><request_id>http-80-191335476278047</request_id><session_id>6808BF6BEC3B6FDA7087D2B044AAEF44</session_id></request_identification><details></details></log>

Thank you in advance.

It would be useful to understand how often the error is encountered?
If it happens on the odd occasion then it could be related to a timeout issue?

To understand how the error occured it would be useful to get a better picture of the data that is processed by the rule above.
The rule is performing a transformation to re-structure the Process Variable received back from BizFlow Save WIC Details, to a simpler structure used by WebMaker.

The error "Unable to update factbase" encountered usually occurs because a rule cannot find the data in the factbase to process with the rule.
Each rule looks for the data in a "from location".
In this case the rule is looking to take the data located at:
/mvc:eForm/mvc :D ata/WorkitemContext/Process/ProcessVariables

It is possible that the data is not present in the factbase flowing to this rule? This could occur if there is a timeout and the Work Item Context data has been lost.

There could be other reasons why the data is lost, but you would need to trace through the message flow before the rule is processed to try to identify what has gone wrong.

Hello
Any suggestions to the question above?

Looks like you did not get a private message I sent?
Here it is:

This problem would need the Dashboard logs to be reviewed to identify why the data is missing, and where the removal of the data occured.
Are you able to send through the logs for us to investigate?
If you are, you should find the log file in your webapp at:
C:\Program Files\BizFlow\WebMaker\runtime\morphyc
The filename should be the name of your project _log.txt. Iwill probably be the biggest file?

If you are email them to support@hyfinity.com referencing this forum entry title.