Team Server setup

Submitted by kidder on Mon, 01/18/2016 - 11:33
Hi
I'm trying to get the TeamServer functionality set up on our Dev server. I've successfully installed the software, but am getting an error:
"Check the Server URL is correct and the Server is available.

Invalid CAS service ticket: "
when i try to connect.

We have split our BizFlow and WM Tomcats so WM is on port 6080. Also, as part of a BizFlow recommendation, we installed 64-bit Tomcat for the WM side of the split. Could either of these cause an issue?

Thanks

Hi kidder,

I'm sorry you are having trouble connecting to the Team Server.

It looks like things are almost working, but you are just getting problems with the authentication step when trying to connect.

To try and resolve this, can you check within the Tomcat directory on the server (where the Team Server is installed) for a cas.log file. This will likely be within the root directory of the Tomcat installation.
Hopefully this log file will contain some details as to the cause of the problem.

One cause I have seen before is where the Team Server URL entered within the studio is not an exact match (including case) to the location URL confirmed during the Team Server installation.
If this is the case, there should be a relevant log entry to indicate this, and you can just adjust the URL value set in the studio accordingly to get it working.

Hopefully you can find some log details to get this resolved, but let me know if not and we can continue investigating.

Regards,
Gerard

Hi Gerard

I checked the CAS.log. As you mentioned, the message in there helped me resolve the issue. I was using 'servername' in the url when it should have been 'SERVERNAME', so amending the case allowed me to connect. Simple when you know!

thanks for your help.


Hi kidder,

I'm sorry you are having trouble connecting to the Team Server.

It looks like things are almost working, but you are just getting problems with the authentication step when trying to connect.

To try and resolve this, can you check within the Tomcat directory on the server (where the Team Server is installed) for a cas.log file. This will likely be within the root directory of the Tomcat installation.
Hopefully this log file will contain some details as to the cause of the problem.

One cause I have seen before is where the Team Server URL entered within the studio is not an exact match (including case) to the location URL confirmed during the Team Server installation.
If this is the case, there should be a relevant log entry to indicate this, and you can just adjust the URL value set in the studio accordingly to get it working.

Hopefully you can find some log details to get this resolved, but let me know if not and we can continue investigating.

Regards,
Gerard

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